POLICIES AT KWELI KREATIONS
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
OUR PROCESSING POLICY
Due to all items being custom-made, to order, processing can take up to 2 weeks before the item is shipped. Please note that holiday times are busier and can add additional processing times to orders. You can always message us if you have any questions about the processing of your order.
OUR SHIPPING POLICY
We currently ship within the US only.
All items include insurance and have tracking. We use a combination of USPS, UPS and FedEx depending on the weight and dimensions of the items. You will be able to track the order in real-time with your tracking number. If your order shows as delivered and you do not have your item, please contact the carrier directly first. If you need our help, do not hesitate to contact us!
RETURNS
The Small Print
Due to all items being custom-made, to order, ALL SALES ARE FINAL. Kweli Kreations does not accept returns or exchanges. However, we pride ourselves in providing quality items. Should you notice any issues with your order within 48 hours of receipt, please contact us.
CARE FOR ITEMS
The Information You Need to Know
Each item will have its own care instructions.
Wood - The final product has a clear protective coating. You can simply dust wood items off. If you want to use a spray such as Pledge, please be sure to spray the cloth and not the wood item directly.
Metals - Wipe with a microfiber cloth with clean water.
Glass - Clean with mild detergent and water. Plain engraved glasses can be placed in the dishwasher. If your glassware has been enhanced with a gilding wax, HAND WASH ONLY.
Aluminum - Hand wash only and allow to dry completely. Do not leave aluminum items submerged in water.
PRIVACY AT KWELI KREATIONS
All about Information Security
At Kweli Kreations, you can rest assured that you are shopping safely and securely.
We collect personal information from you when you submit that information to us voluntarily.
For example, Kweli Kreations collects information from you when you:
- place an order on the site
- communicate with us via our Contact Us page
- for testimonials (an option we may add to the site in the future)
- chat with us (an option we may add to the site in the future)
- giveaways or sweepstakes (an option we may have in the future)
The personal information we collect may include the following: name, email address, mailing and billing address, phone number, payment card number, and other payment information. Collecting this information allows us to process and complete your order efficiently, to notify you of your order status, and provide personalized interactions.
Your information will always remain private. We will NEVER sell your information to any other company or 3rd party.